gojakpot Privacy Policy

1. Introduction & Data Controller

This Privacy Policy ("Policy") describes how gojakpot ("gojakpot," "we," "us," or "our") collects, uses, stores, shares, and protects the personal data of individuals ("you," "your," or "Player") who access or use the gojakpot platform available at gojakpot.vip, including all associated services, games, promotions, and features (collectively, the "Platform").

gojakpot acts as the data controller in respect of the personal data it collects from players and visitors to the Platform. As data controller, gojakpot determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine data protection law, including the Data Privacy Act of 2012 (Republic Act No. 10173, "DPA") and its Implementing Rules and Regulations.

This Policy applies to all personal data collected through the Platform, including data collected during account registration, gameplay, financial transactions, customer support interactions, and marketing communications. It does not apply to third-party websites or services that may be linked from the Platform.

2. Personal Data We Collect

gojakpot collects the following categories of personal data from players and Platform visitors:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued identification;
• Date of birth and age verification information;
• Residential address (barangay, city/municipality, province, postal code);
• Email address and mobile phone number;
• Government-issued identification numbers (e.g., PhilSys ID number, passport number, driver's license number) — collected for KYC purposes only.

2.2 Financial Data

• GCash or PayMaya mobile number and account name;
• Bank account details (account name, account number, bank name) for withdrawal processing;
• Partial card details (last four digits, card type) where card payments are used;
• Transaction history including deposit amounts, withdrawal amounts, dates, and payment method used.

2.3 Gaming & Activity Data

• Game history, wager amounts, win/loss records, and session durations;
• Bonus and promotion usage history;
• Responsible gaming tool settings (deposit limits, loss limits, self-exclusion status);
• Account login history including timestamps and IP addresses.

2.4 Technical & Device Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser type and version;
• Unique device identifiers;
• Cookie identifiers and session tokens (see Section 7).

2.5 Communications Data

• Records of customer support interactions including live chat transcripts and email correspondence;
• Survey responses and feedback submitted through the Platform;
• Marketing communication preferences and opt-out records.

3. How We Collect Your Data

gojakpot collects personal data through the following means:

• Direct collection: Data you provide directly when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or responding to surveys and promotions;
• Automated collection: Technical and device data collected automatically when you access the Platform, including through cookies, web beacons, and server logs (see Section 7);
• Third-party sources: Identity verification data from KYC service providers; fraud and risk signals from payment processors such as GCash and PayMaya; geolocation data from IP intelligence services used to enforce jurisdictional restrictions.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, gojakpot processes your personal data on the following legal bases:

• Contractual necessity: Processing required to create and manage your account, process deposits and withdrawals, and deliver the gaming services you have requested;
• Legal obligation: Processing required to comply with Philippine anti-money laundering laws (AMLA), KYC regulations, tax reporting obligations, and instructions from regulatory authorities;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and improving the quality of our services — where these interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. How We Use Your Personal Data

gojakpot uses your personal data for the following purposes:

• Creating, verifying, and managing your gojakpot account;
• Processing deposits, withdrawals, and other financial transactions;
• Verifying your identity and age (21+) in compliance with KYC requirements;
• Detecting and preventing fraud, money laundering, and other illegal activity;
• Monitoring gameplay for responsible gaming purposes and enforcing self-exclusion or limit settings;
• Providing customer support and responding to your inquiries;
• Sending transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts;
• Sending marketing communications about gojakpot promotions, new games, and VIP offers — where you have consented or where permitted under applicable law;
• Personalizing your experience on the Platform based on your gaming preferences and activity;
• Complying with legal and regulatory obligations, including reporting to PAGCOR and the Anti-Money Laundering Council (AMLC) where required;
• Analyzing Platform usage to improve performance, fix bugs, and develop new features.

6. Data Sharing & Disclosure

gojakpot does not sell, rent, or trade your personal data to third-party marketers. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:

6.1 Service Providers

We share data with carefully selected third-party service providers who assist us in operating the Platform, including: payment processors (GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, Visa, Mastercard, ShopeePay, 7-Eleven CliQQ); KYC and identity verification providers; game software providers (e.g., Evolution Gaming, Pragmatic Play); cloud hosting and infrastructure providers; and customer support platform providers. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.

6.2 Regulatory & Law Enforcement Authorities

gojakpot may disclose your personal data to Philippine regulatory authorities, law enforcement agencies, or courts where required by law or where we have a good-faith belief that disclosure is necessary to: comply with a legal obligation; protect the rights, property, or safety of gojakpot, its players, or the public; or investigate suspected fraud or illegal activity. Such disclosures may include reporting to PAGCOR, the AMLC, the National Privacy Commission, or the Bureau of Internal Revenue.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of gojakpot's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

6.4 With Your Consent

We may share your data with other third parties where you have given explicit consent to such sharing. You may withdraw this consent at any time by contacting our support team.

7. Cookies & Tracking Technologies

gojakpot uses cookies and similar tracking technologies to operate and improve the Platform. The following types of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without affecting Platform functionality.
• Functional cookies: Remember your preferences such as language settings, display preferences, and responsible gaming tool configurations.
• Analytics cookies: Collect anonymized data about how players use the Platform to help us improve performance and user experience. We use privacy-respecting analytics tools that do not share data with advertising networks.
• Marketing cookies: Used only where you have given explicit consent, to deliver relevant gojakpot promotions. These are never used to track your activity on third-party websites.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform. A cookie consent banner is displayed on your first visit to the Platform, allowing you to accept or decline non-essential cookies.

8. Data Security

gojakpot implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• AES-256 encryption for sensitive data stored in our databases, including financial account details;
• Multi-factor authentication (MFA) options for player accounts;
• Regular penetration testing and vulnerability assessments conducted by independent security firms;
• Strict access controls ensuring that only authorized personnel can access personal data, on a need-to-know basis;
• Comprehensive employee data protection training and confidentiality obligations;
• Incident response procedures including mandatory breach notification to the National Privacy Commission within 72 hours of discovery of a personal data breach that poses a real risk of serious harm.

While gojakpot takes all reasonable steps to protect your data, no system is completely immune to security risks. You are responsible for maintaining the security of your account credentials and for notifying us immediately at [email protected] if you suspect any unauthorized access to your account.

9. Data Retention

gojakpot retains your personal data for the following periods:

After the applicable retention period, your personal data will be securely deleted or anonymized so that it can no longer be associated with you.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by gojakpot:

• Right to be informed: The right to know what personal data we collect, how we use it, and with whom we share it — as set out in this Policy;
• Right of access: The right to request a copy of the personal data we hold about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to object: The right to object to processing based on legitimate interests, including direct marketing;
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format;
• Right to withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Data Privacy Request." We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

11. Children's Privacy

The gojakpot Platform is strictly intended for individuals aged 21 years and above. gojakpot does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the data, and return any deposits in accordance with our Terms and Conditions.

If you are a parent or guardian and believe that a minor has registered a gojakpot account or provided personal data to us, please contact us immediately at [email protected] so that we can take appropriate action.

12. International Data Transfers

gojakpot's primary data processing infrastructure is located within the Philippines. However, some of our third-party service providers — including certain game software providers and cloud infrastructure partners — may process data in other countries. Where personal data is transferred outside the Philippines, gojakpot ensures that appropriate safeguards are in place, including:

• Contractual data processing agreements incorporating standard data protection clauses;
• Transfers only to countries or organizations that provide an adequate level of data protection as recognized under Philippine law;
• Regular review of third-party data processing arrangements to ensure ongoing compliance.

13. Third-Party Links

The gojakpot Platform may contain links to third-party websites or services, including game provider websites and payment processor portals. This Privacy Policy applies only to the gojakpot Platform. gojakpot is not responsible for the privacy practices of any third-party website or service. We encourage you to review the privacy policies of any third-party sites you visit.

14. Updates to This Privacy Policy

gojakpot reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this document. Where changes are material, we will notify registered players by email to the address on file and/or by a prominent notice on the Platform prior to the changes taking effect.

Your continued use of the gojakpot Platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated Policy, you must cease using the Platform and may request account closure in accordance with our Terms and Conditions.

15. Contact & Data Protection Officer

gojakpot has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data protection law. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact us: