At gojakpot, we believe that gaming should always be fun — never a source of stress, financial hardship, or harm. This page outlines our commitment to responsible gaming, the tools available to help you stay in control, and where to get help if you need it.
gojakpot serves over 2.4 million Filipino players across Manila, Cebu, Davao, Quezon City, and Makati. With that reach comes a serious responsibility. We are committed to providing a safe, fair, and transparent gaming environment where every player can enjoy our 4,500+ games without putting their financial wellbeing or personal life at risk.
Problem gambling is a real concern in the Philippines and around the world. gojakpot takes a proactive approach — not just reacting when things go wrong, but building responsible gaming tools directly into the platform so that every player has the means to stay in control from day one.
Whether you are a casual player who enjoys a few rounds of bingo on weekends or a regular at our EVO Live tables, the same principle applies: set your limits, play within your means, and never chase losses. gojakpot is here to make sure you always have the tools to do exactly that.
All responsible gaming tools are available directly from your gojakpot account settings — no need to contact support. Changes to limits take effect immediately or within 24 hours depending on the tool.
Set a maximum amount you can deposit into your gojakpot account on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits will be accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 7-day cooling-off period.
Define the maximum amount you are willing to lose within a set period. When your loss limit is reached, your account will be temporarily restricted from placing further wagers until the period resets. This is one of the most effective tools for preventing chasing behavior.
Set a maximum duration for each gaming session. When your session limit is reached, you will receive a notification and be automatically logged out. This helps prevent extended play sessions that can lead to fatigue-driven decision-making and overspending.
Enable periodic on-screen pop-ups that display your current session duration, total amount wagered, and net gaming result. Reality checks are a gentle but effective reminder to pause, assess your situation, and decide whether to continue playing or take a break.
Take a short break from gojakpot by activating a cool-off period of 24 hours, 7 days, or 30 days. During a cool-off, your account will be suspended and you will not receive any marketing communications. Cool-off periods cannot be shortened once activated.
For players who need a longer break, gojakpot offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. Self-exclusion is processed within 24 hours. During exclusion, your account is fully suspended and all marketing is stopped. Permanent exclusion cannot be reversed.
Self-exclusion is one of the most powerful tools available to players who feel they need a break. Here is how to activate it on gojakpot in three simple steps.
Sign in to your gojakpot account and navigate to the Account Settings section. Look for the "Responsible Gaming" or "Player Protection" tab in your account dashboard.
Choose "Self-Exclusion" from the responsible gaming tools menu. Select your preferred exclusion period: 6 months, 1 year, 3 years, or permanent. Read the terms carefully before confirming.
Confirm your selection. Your account will be suspended within 24 hours and you will receive a confirmation email. If you need immediate assistance, contact our support team at [email protected].
Under Philippine law and PAGCOR regulations, online casino gaming is strictly restricted to individuals aged 21 years and above.
gojakpot enforces a strict 21+ age policy in compliance with Philippine gambling regulations. No person under the age of 21 is permitted to register an account, make a deposit, or participate in any game on the gojakpot platform — no exceptions.
During the registration process, all players are required to confirm that they are at least 21 years of age. This declaration is legally binding. gojakpot also conducts mandatory Know Your Customer (KYC) verification for all accounts, which includes age verification using government-issued Philippine identification documents such as the PhilSys National ID, passport, driver's license, SSS ID, or UMID.
Any account found to belong to a person under 21 will be immediately suspended, all funds will be returned, and the matter may be referred to the appropriate authorities. If you are a parent or guardian and suspect that a minor has accessed gojakpot, please contact us immediately at [email protected].
Answer these questions honestly. If you answer "yes" to two or more, we strongly encourage you to use gojakpot's responsible gaming tools or seek professional support.
Have you ever spent more money gambling than you originally planned to?
Have you ever borrowed money or sold something to get funds for gambling?
Do you find yourself thinking about gambling when you are doing other things?
Have you ever tried to win back money you lost by gambling more?
Has gambling ever caused problems with your family, friends, or work?
Do you feel restless or irritable when you try to cut down or stop gambling?
Have you ever hidden your gambling activity from people close to you?
Decide how much you are comfortable spending before you open any game. Treat it like an entertainment budget — the same way you would budget for a night out in BGC or a concert in Araneta. Once it is gone, stop. Never dip into money meant for rent, bills, groceries, or your family's needs.
Chasing losses is the single most common path to problem gambling. If you have hit your loss limit for the day, log out and do something else. Every game on gojakpot uses a certified Random Number Generator — past results have zero influence on future outcomes. There is no "hot streak" coming to save you.
Long gaming sessions impair judgment. Use gojakpot's session time limit and reality check features to remind yourself to step away regularly. Get up, have a glass of water, stretch — especially if you have been playing for more than an hour. Fresh eyes make better decisions.
Alcohol, certain medications, and extreme emotional states — whether stress, grief, or even euphoria — all impair your ability to make sound financial decisions. gojakpot is best enjoyed when you are clear-headed, relaxed, and playing purely for entertainment.
gojakpot offers world-class entertainment — from EVO Live tables to 4,500+ slot titles. But it is entertainment, not a financial strategy. The house always has a mathematical edge over time. Play for the thrill of the game, not to make money. Winnings are a bonus, not an expectation.
If you feel that gambling is affecting your relationships, finances, or mental health, talk to a trusted family member or friend. You do not have to face it alone. gojakpot's support team is also available 24/7 — reach us at [email protected] and we will connect you with the right resources.
gojakpot works alongside Philippine regulatory and support organizations to ensure players have access to professional help when they need it most.
The Philippine Amusement and Gaming Corporation (PAGCOR) operates responsible gaming programs and resources for Filipino players. PAGCOR's responsible gaming framework sets the standards that gojakpot follows in protecting its players.
The NCMH Crisis Hotline provides free, confidential mental health support to Filipinos in crisis. If gambling-related stress is affecting your mental health, the NCMH is a trusted resource. Hotline: 1553 (available 24/7 for Filipinos nationwide).
Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week. Contact us at [email protected] with the subject line "Responsible Gaming Support" and a trained team member will respond as a priority — typically within 2 hours.
gojakpot is built for entertainment. Set your limits, use our safety tools, and enjoy 4,500+ world-class games with complete peace of mind. For players aged 21 and above only.
gojakpot responsible gaming tools are available free of charge to all registered players aged 21 and above.